Make sure you get important data off the computer before running any scans or attempting any recovery - while the computer is running make a backup copy - backup backup backup Instructions - download each of the above by single clicking the yellow link and following the Download Instructions on the page that comes up next. Minimum download MalwareBytes, and AVG Free (or some other up to date antivirus software) - if you are not sure your antivirus software is up to date - like, you have not paid for it and it is old, get AVG Free - these two programs are minimum - download them, update them and run them weekly.
AVG Free is for personal use only Specific installation instructions: After you have the program(s) on your computer, find it, double click it and install it, update the program while installing it unless you have an active infection. Once installed - run a full scan with the program and remove the threats detected. This may take several attempts and a few restarts - Make sure you get important data off the computer before running any scans or attempting any recovery - while the computer is running make a backup copy - backup backup backup Note: many infections require you start in Safe Mode and disable System restore on all drives, also you can sometime uninstall or delete infections from safe mode.
Use these and all instructions at your OWN Risk - having a virus or malware infection or cleaning a virus or malware infection can cause loss of data, and can cause your computer to stop functioning, some viruses mail themselves out to your email contacts - unplug the computer from the internet as soon as you determine you might have an infection - the best course of action is prevention - run these scans and update these programs at least once per week - BEFORE you get infected. |